Term of Business Policy
Terms of Business Agreement:
Independent Financial Services (GB), a privately owned financial services company and sole proprietor is Mohammed Ashaf. Located : 63 Meadway, Rochdale, Lancashire. OL11 3NP from hereon known as ''Company'', ''Agent'', ''We'' ,''Us'', ''Our'' and you the consumer (or ‘end user’) known hereon as ''Consumer''.
This Terms of Business exists to protect the Consumers interest in that the terms and conditions herein clearly lay out the working practices of the Company and state what your rights are when we transact with you as the Consumer.
OUR SERVICES: We offer The Consumer ‘independent’ services based solely on the information provided by the Consumer (or representative), and the Company is not tied to any one provider the Company are therefore able to furnish the Consumer on the products of different product and service providers. But this does not mean will source products from every provider in the ‘whole’ market, at our sole discretion provide the Consumer suitable and relevant services. We will act on behalf of the Consumer for the purposes of arranging on pure protection insurances, mortgages, remortgages, commercial finance and other related services and financial services products and introduction to third parties for specialist or niche services.
Transaction between the Company and Consumer will be a non-advised basis for all products besides regulated (FCA) mortgage contracts. For non-advised transactions the Consumer will be provided with relevant information in good-faith where an informed decision can be made, and the Consumer must take full responsibility for their own decisions and actions. If in doubt we always suggest to take legal advise to mitigate risk.
NON REGULATED FCA BUSINESS/TRANSACTIONS: Independent Financial Services (GB) also engage in intermediary activities for products and services NOT regulated by the Financial Conduct Authority. You will not be afforded protection or compliance for such business under the FCA, FSCS and FSO. For further information visit for regulated activities www.fca.gov.uk. For example in the case of certain commercial and unsecured loans the Company act only as an 'introducer' and not your 'agent' to product providers, and NO advise is given, only selective information where an informed decision can be made by the Consumer. Therefore suitable professional advise should be obtained before progressing, as no liability will be taken what so ever.
TAX PLANNING: The Company cannot accept responsibility for taxation advice. Clients must be responsible for their own taxation position and the Company strongly recommend that clients take advice on taxation matters from a qualified accountant or other suitably qualified entity.
MONEY LAUNDARY: The Company are required to verify your identity in accordance with the Money Laundering Regulation and this process involves obtaining verification of the Consumers identity using documents such as your Passport or Driving Licence and your address (e.g. utility bill, bank statement). In addition, where applicable, the Company reserve the right to make further enquiries into the source of the Consumers funds or wealth to ensure the Company meets their regulatory obligations. The Company may check the details the Consumer supplies against those held on a number of specific databases. Online verification credit reference agencies have access to, for example information from the Electoral Register and fraud prevention agencies. Scoring methods can be used in the verification process as this gives a more thorough check of the available data. A record of this process will be kept that may be used to help other companies to verify your identity. The Company may also pass information to organisations involved in fraud prevention to protect ourselves and our customers from theft and fraud. If the Consumer supplies false or inaccurate information and the Company suspect fraud, The Company may make the appropriate search using a reputable online credit reference agency, and will keep a record of this search in line with the anti-money laundering rules and the Data Protection Act 1998.
OUR STATUS: Independent Financial Services (GB) 63 Meadway, Rochdale, Lancashire OL11 3NP, is Authorised and Regulated by the Financial Conduct Authority (FCA) for regulated insurance and mortgage activities. Our Firms FCA registration No. is 300740. FCA registration can be verified by accessing www.fsa.gov.uk/register or contacting the FCA on tel. 0845 606 1234. The FCA does not afford protection in certain circumstances for example in the case of commercial loans and second charge loans or overseas mortgages. Full details can be obtained on unregulated products accessing www.fca.gov.uk. Company is covered by Professional Indemnity Insurance that provides additional protection. Consumer Credit License No. 664051. Data Protection No. Z88277628.
YOUR MONEY: WE DO NOT HANDLE CLIENT MONIES for FCA regulated contracts, for non-FCA regulated business i.e. commercial finance the Company has different procedures and details are available in writing. Cheques and fees should be made payable to the product provider (unless in settlement of fees for which we have sent you an invoice or fee agreement). No premiums monies of any kind should be paid or be made payable to anyone else.
REMUNERATION: Not all firms charge for professional services in the same way. The following are the payment options the Company offers:
Paying by a Fee. Whether the Consumer buys a product/service or not, the Consumer will pay the Company a fee for the Companies services. If the Company also receive commission from the product provider when you buy a product, the Company will pass on the full value of that commission to the Consumer in one or more ways. For example, the Company could reduce our fee; or reduce the Consumers product charges; or possibly refund the commission to the Consumer as possible options.
Paying by Commission. If the Consumer procures a financial service or product, the Company will normally receive commission on the sale from the product provider. Although the Consumer pays nothing up front, that does not mean the Companies services are free. The Consumer still pays the Company indirectly through product charges. Product charges pay for the product providers own costs and any commission.
Paying by a combination of commission and fee. The Company also charges a fee on top of any commission we might receive as the commission payable by a provider may not be sufficient to cover our resources and time. If the Consumer seeks clarity on any commission/procuration fees arrangement with any product provider used please request in writing.
LOCUM AGREEMENT: In recognition of the fact that a member of the Company is not able to conduct routine mortgage, insurance or other business activity on the Consumers behalf. Then in order to ensure that the interests of you the Consumer(s) are not placed at Risk it is agreed that the responsibility for 'locum cover' will be vested to another suitably qualified and professional person at the discretion of the Company.
OUT SOURCING: The Company reserve the right to outsource any support to a third party, which may be via telephone and electronic means to improve customer experience and for logistics.
CONSUMER DUTY OF DISCLOSURE: The provision of financial services by the Company is based is acting on good-faith upon the accuracy of information provided by the Consumer, and the Consumer is obligated that all such information is complete and accurate, and any material facts that may influence the for example the product provider or insurer's decision (under-writing process) to accept the business /policy loan and what terms are applied should be fully disclosed, and any misrepresentation avoided. If in doubt 'disclose' all relevant material facts. As failure to disclose material information may invalidate Consumers insurance cover (or Consumers contract to be terminated for other financial products), and could for example result in part or all of an insurance claim not being settled by the insurer. In the case of fraudulent applications and claims, legal action may be initiated against the Consumer for any losses incurred via the Company or insurer for any loss in time and resources and consequential damages.
In the event of insurance policies/contracts and loan agreements it is IMPORTANT that the Consumer reads the insurance policy information carefully to ensure that the service/product meets personal needs and circumstances. This is particularly important if any of the circumstances outlined in the insurance policy documentation apply to the Consumer because either an exclusion, or policy condition may hinder the Consumer from being able to make a claim.
COMPANY RIGHTS RESERVED - WEBSITES: Company reserves the right to amend herewith Terms and Conditions and content of Company website(s) for whatever reason at any time, including denial of access, and at the Companies sole discretion at any time and without notice or prejudice. Consumer’s use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that the Consumer print off and retain for your records a copy of these ‘website’ terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply online, together with ay related application form completed and submitted. Consumer will be bound by such amendments and upgrades, and Consumer highly recommended that you regularly visit the relevant web page and contents of the website and policy documents to read Companies current Terms and Conditions on a regular basis. Any amendments to terms and conditions must be agreed in writing by the Company, if appropriate by the relevant company with whom you contract.
The Company trades under various website ‘brand’ or ‘trading’ names, if you seek any additional information please feel free to contact us.
YOUR COMPLAINTS: Company desire is to provide a high level of service at all times. If however, the Consumer has reason to make a complaint about the Companies services you should contact the Compliance Officer in writing to 63 Meadway, Rochdale, Lancashire. OL11 3NP or by telephoning 0845 4860786 who will acknowledge the issue and send you a copy of the internal complaints procedure. The matter will be investigated in line with procedures and findings reported to you. If you are still not happy with the outcome, the Consumer then has the right to forward any eligible complaint to the Financial Ombudsman Service and the details on how to do so will be provided to the Consumer. But before reaching to this stage we will address any problems or difficulties in an amicable manner, as a Company we value you as Consumer, and are concerned on making your relation with Company beneficial and enjoyable. At times matters may not run to course, or errors or service delivery falls short of our high standards, and seek to address any issues, and seek to improve our systems and procedures on a continual basis. If you make a valid claim against us in respect of any of the listed FCA regulated product the Company arranges for you, and the Company is unable to meet their liabilities in full, the Consumer may be entitled to redress from the Financial Services Compensation Scheme. Details of the cover are given in a leaflet, which we will send to you at your request. Further information is available from the Financial Services Authority at 25 The North Colonnade, Canary Wharf, London, E14 5HS. NOTE: Where finance loans, services and products are NOT regulated by the Financial Services Authority (FCA) the above complaints process may not be applied, and will be at the discretion of the proprietor of Independent Financial Services (GB).
NON REGULATED FCA PRODUCTS & SERVICES: The Company transacts also as an intermediary activities for products and services not regulated by the Financial Conduct Authority. The Consumer will not be afforded same level of protection or compliance for such business under the FCA, FSCS and FSO. For further information visit for regulated activities www.fca.gov.uk. For example in the case of certain commercial finance and unsecured loans the Company act only as an 'introducer' and not your 'agent' to product providers, and no advise is given. Therefore suitable professional advise should be obtained before progressing, as no liability will be taken what so ever.
ZERO TOLERANCE: Company have zero tolerance to abusive, threatening, aggressive and unreasonable behaviour to members of staff belonging to the Company. We reserve the right to cease trading activity with any client in any stage of our relationship with you or related parties. A written notice will be sent for zero tolerance activities and company principal’s decision will be final and non-negotiable.
CONSENT TO CONSUMER CONTACT: For any Consumer to contact the Company i.e. by email, in writing, phone or website is on the basis the ‘terms of business’ have been read and agreed, and allow us to contact the Consumer, but this can be withdrawn at any time.
OWNERSHIP: As an intermediary we never own the products you the Consumer purchase or transact through us. All purchases will therefore be registered in the name(s) of the client(s) and we will forward to you all documents showing ownership of your purchases, as soon as it is practicable after we receive them. In some cases, the product provider will send the documentation directly to you the Consumer.
We are registered under the Data Protection Act 1998 with the Information Commissioner’s Office (ICO) in the UK. Our registration number is Z8277628.
An HTTP cookie (also called ‘web cookie’, ‘Internet cookie’, ‘browser cookie’, or simply ‘cookie’) is a small piece of data sent from a website and stored on the Consumers computer by the end-user's web browser whilst browsing for example our Company website
ADDENDUM CHARGES: The Company acts in good faith on behalf of the ‘Consumer’, but if the Consumer with-holds relevant information / material facts resulting in the Consumers application aborting or Consumer cancels or ceases to proceed without good cause after work has commenced on behalf of the Consumer. The Company reserves the right and at its sole and exclusive discretion to charge the Consumer on hourly rate (@ Â£125.00) for time expended on your file / application for the Companies services for time and resources expended on the Consumers behalf. Full details available upon written request. The Company entertain serious enquiries only, the Companies time and resources are limited, and primarily reserved for clients who value our service delivery. If you seek to purchase or refinance a property and cannot find for example a Deposit; Stamp Duty, Legal Costs, Companies ‘broker’ Fees, Lenders Fees or fail to disclose adverse credit history/material facts, and the Consumers application aborts/fails the Consumer will be charged in full any subsequent losses the Company suffers for time and resources and loss of commission/fees. If you cannot afford insurance premiums or mortgage payments, please do not proceed as you may be at risk. If the Consumer fails to meet insurance premium(s) on an insurance policy arranged by the Company in consequence the Company is obliged to refund any commission paid as part of their fees. The Company reserves the right to Charge the Consumer an appropriate fee to compensate for any subsequent losses the Company occurs for any mid-term policy cancellations. The Consumer has the right to exercise to cancel any policy in accordance with any legitimate cancellation notice sent to the Consumer by the product provider. The Company reserves the right to charge Â£35.00 for any mid-term policy adjustments for administration costs.
NON CIRCUMVENTION: Consumer hereby legally and irrevocably covenant with the Company that they will not circumvent or attempt (or cause) to circumvent, avoid, by-pass or obviate either directly or indirectly through any third party, by entering into negotiations, business transactions with third parties in a manner that results in the loss of actual or potential business opportunity, fees or revenue for the Company or otherwise results in any form of financial return or considerations causing a detriment to the Company. In the event of circumvention of this Agreement by the Consumer, whether directly or indirectly, the Company shall be entitled to a legal monetary penalty equal to maximum considerations or fees/commissions as reasonably determined by a court of competent jurisdiction plus any or all related expenses or costs incurred to recover the lost revenue. The obligations contained in this clause shall continue without limit of time notwithstanding the termination of this Agreement.
CONFIDENTIALITY: The Consumer agrees that in the course of the Company performing their respective duties under this Agreement, the Company may make available to the Consumer confidential and proprietary information including, but not limited to, the finance solutions, all correspondence, technical or commercial expertise, software, formulae, processes, methods, knowledge and know-how, marketing concepts and all other advertising and promotional material and any other information marked as confidential by the Company presenting such information (‘Confidential Information’). Except as authorised by an express written communication prior to the disclosure, Consumer shall not disclose and shall use best endeavours to ensure that no other person(s) or entity working at its behest discloses to any person(s) or entity, any of the Companies Confidential Information, during the term of this Agreement deemed to be five years, and not to take commercial advantage without the express written consent of the Company.
SEVERABILITY: If any provision of this Agreement is or at any time becomes to any extent invalid, illegal or unenforceable under any enactment or rule of law, then that provision shall apply with whatever deletion or modification is necessary so that the said provision is valid, legal and enforceable and gives effect to the commercial intent and purpose of the Company and Consumer under this agreement.
NO ASSIGNMENT: In entering into this Agreement both Company and Consumer are acting on its own behalf and this Agreement may not be transferred and/or assigned unless it is agreed and such agreement is in writing and signed by all both Company and Consumer hereto.
LAW & JURISDICTION: This Terms of Business agreement sets out the terms of the Companies relationship with you the Consumer is governed by and construed in accordance with English Law and any dispute arising under it shall be subject to the exclusive jurisdiction of the English Courts and specifically Manchester Courts of justice. Unless otherwise agreed between us in writing no term of this agreement is enforceable under the Contracts (Rights of Third parties) Act 1999. For the avoidance of doubt, the limit of the Company's liability will be limited to Â£1,750,000 GBP in the aggregate.
I/We the Consumer acknowledge agreement of the Terms and Conditions of Business : This is the Company standard Client Agreement upon which we intend to rely. For your own benefit and protection you should read these terms carefully before contacting and engaging with Independent Financial Services GB.
For the Companies and Consumers protection, training purposes, fraud prevention, and compliance telephone calls may be recorded or monitored.
Think Carefully Before Securing Other Debts Against Your Home. Your Home May be Repossessed If You Do Not Keep Up Repayments on Your Mortgage Or any Other Debt Secured On It
Independent Financial Services (GB) is authorised and regulated by the Financial Conduct Authority (FCA)
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